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Frequently Asked Questions
How long does the delivery take?
After you place an order, processing usually takes 1-3 business days. If you order during the weekend or on a Friday evening, processing may take a little longer.
After processing, delivery takes an average of 7-10 business days, depending on the delivery address. Once we ship the package, you will receive a tracking number so you can easily track your order.
IS DELIVERY FREE?
Yes! We are currently offering free shipping on all orders within Serbia. The discount is applied automatically – no coupon is required.
How can I track the status of my order?
Možete pratiti status vaše porudžbine u bilo kom trenutku klikom na link "Pratite Vašu Porudžbinu" na vrhu naše prodavnice. Unesite vaše podatke i broj porudžbine i videćete ažurni status vaše dostave.
HOW CAN I RETURN MY ORDER?
We offer a 30-day money-back guarantee on all orders. For detailed conditions and return steps, please see our return policy.
HOW CAN I CONTACT CUSTOMER SUPPORT?
Our customer support team is always available. You can contact us via e-mail: info@velourabeograd.com
