Delivery and shipping
How long does the delivery take?
Once you place your order, processing typically takes between 1 and 3 business days.
After that, delivery averages 7 to 10 business days, depending on the shipping address.
The total estimated time to receive your order is approximately 8 to 13 business days from the time of purchase.
Is delivery free?
Yes, we offer free shipping on all orders nationwide, with no minimum purchase.
How can I track my order?
Status svoje porudžbine možete pratiti direktno na našem sajtu, u meniju „Praćenje porudžbine“.
Potrebno je samo da unesete broj svoje porudžbine kako biste dobili najnovije informacije.
Which courier service do you cooperate with?
We ship orders via reliable and renowned courier services. We most often cooperate with Pošta Srbije, as the main delivery option. Depending on the shipment, we can also use international courier services such as DHL and UPS. In this way, we ensure safe and timely delivery.
Orders and payments
What are the available payment methods?
We accept various secure payment methods, including credit/debit cards and other electronic payment methods, ensuring an easy and secure shopping experience.
Can I change or cancel my order?
If you wish to amend or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request before the order is processed for shipping.
Can I make a purchase without creating an account?
Yes, you can shop as a guest without creating an account.
How do I use a discount code?
During the checkout process, you will find a field where you can enter your discount code. After entering, the discount will be automatically applied to the total order amount.
Returns, Refunds and Customer Support
Kako da vratim porudžbinu?
If you are not completely satisfied with your purchase, you may request a refund within 14 days of receiving your order.
To initiate the process, please contact our customer support via email.
Šta da radim ako dobijem oštećen ili pogrešan proizvod?
If you receive a damaged or incorrect item, please contact us immediately and send us photos of the product.
We will analyze the situation and offer an appropriate solution as soon as possible.
Kako mogu da kontaktiram korisničku podršku?
You can contact us via email: info@velourabeograd.com
Products and Quality
Do the products run true to size?
Yes, our products follow standard size charts. We recommend checking the size guide available on each product page to make the best choice.
Kako mogu saznati više o kvalitetu naših proizvoda?
If you want to find out more about the quality of our products, we recommend reading the detailed descriptions on each product page. You can also check out other customer reviews in the ratings section, where they share their experiences and opinions.
Will products be restocked after they sell out?
No, we are currently in a clearance sale. Once products are sold out, they will not be restocked.